Privacy policy

Privacy policy
Privacy policy
This personal data protection policy (the “Policy) explains how your personal data are collected and processed in the context of the present website ( which belongs to PAGAMO SAS.

PAGAMO SAS is the controller of the processing of your personal data collected in connection with the presentation of the Company’s wine brands and the offer of guided tours of certain estates. The Company determines how personal data are collected and what they are used for. As such, it is responsible for protecting the data and the guarantor of the processing of your personal data.

Contact details of the controller of the processing:
PAGAMO SAS, registered in the Bordeaux Trade and Companies Register as no. 479 861 676, with its registered office located at Château Lynch-Bages, 33250 Pauillac, FRANCE.
Phone number: +33(0)556732400 –

Personal data which we collect directly from you
We collect and process the personal data you provide us with in the context of a request for information using our contact form or a visit reservation request using our visit form.

The types of personal data we collect in this context include:
– general identification data (professional or nonprofessional, title, name(s) and first name(s), spoken language, e-mail address, phone number and company);
– the specific information needed to process your contact request (the subject of your message and your message);
– the specific information needed to process your visit request (desired date of visit, number of visitors, language of the tour and your message).

You should not provide other people’s personal data without their prior consent. When you fill in our forms, mandatory information is indicated by an asterisk. One such piece of information is your email address because we want to be sure that we can get back to you in response to your request.

Personal data which we collect automatically
Some personal data are collected automatically when you interact with our website:
– Browsing data: we use cookies that enable us to track your actions when you browse PAGAMO SAS websites. Please see the “Cookies” section of this Policy for further details.
– Connection data: when you visit PAGAMO SAS websites, we collect data about your connection (type of browser, operating system, source of access to the website).

What we use your data for
Personal data collected in the context of a request for information or a request for a visit are subject to your consent to contact the company and to the processing of your personal data for one or more purposes.
This data is used to contact you and respond to your request, as well as to ensure a qualitative follow-up with our visitors. This data may be transferred to authorised persons within the company.
We determine the retention periods for personal data taking into account the purposes for which it was collected. Only personal data collected in the context of a customer complaint on your part is kept on a long-term basis, as an archive for the company’s quality department.

In all events, you may at any time request for all or some of your data to be deleted by contacting PAGAMO SAS via post mail or e-mail: Château Lynch-Bages – 33250 Pauillac, FRANCE |

A cookie is a text file that servers of browsed websites or third-party servers leave in a dedicated space on the hard disk of your terminal (computer, tablet, smartphone or any other internet-optimised device) when you use your browser to consult online content or use an online service. It records information about your internet browsing and enables the issuer to identify the terminal where it is stored for as long as the cookie is valid or active.
We use session cookies for exclusively technical and functional purposes so that you can browse and any other PAGAMO SAS websites. You can also configure your browser so that cookies cannot be left on your device.